Privacy Policy

Your privacy and discretion are our highest priorities.

Vantesso Estate Management ("Vantesso," "we," "us," or "our") provides this Privacy Policy to explain how we collect, use, protect, and share information about you when you visit our website or use our estate management services. This policy applies to residents of North Carolina.

1. Information We Collect

Information You Provide Directly

We collect information that you voluntarily provide when you:

• Submit inquiries through our contact form
• Request a consultation or service estimate
• Use our pricing calculator
• Enter into a service agreement with us
• Communicate with us via email or phone

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Property address and details
• Service preferences and requirements
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we automatically collect certain technical information, including:

• IP address and general location data
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our site
• Referring website or source

We collect this information through cookies and similar tracking technologies provided by Vercel Analytics and Google Analytics.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and service requests
• Provide estate management services under our service agreements
• Send service updates, appointment reminders, and important notices
• Improve our website and services
• Analyze website traffic and user behavior
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. Information Sharing and Disclosure

Service Providers

We may share your information with trusted third-party service providers who help us operate our business, including:

• Resend: Email delivery service for contact form submissions
• Vercel: Website hosting and infrastructure
• Google Analytics: Website analytics and performance tracking

These service providers are contractually required to protect your information and use it only for the purposes we specify.

Vendors and Contractors

When providing estate management services, we may share necessary property and contact information with vetted vendors and contractors (such as HVAC technicians, landscapers, or maintenance professionals) to complete requested services. We require these parties to maintain confidentiality.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Confidentiality and Discretion

We understand that privacy is especially important for our clients. We maintain strict confidentiality regarding:

• Client identities and property locations
• Property access codes, security information, and systems
• Service details and property conditions
• Personal preferences and requirements

We will never use client properties as case studies, testimonials, or marketing materials without explicit written permission.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website and analyze site performance. Specifically:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Used by Vercel Analytics and Google Analytics to understand how visitors use our site

We do not use third-party advertising cookies or tracking pixels for retargeting purposes.

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

6. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure HTTPS encryption for all data transmitted to and from our website
• Secure server infrastructure provided by Vercel
• Limited employee access to personal information on a need-to-know basis
• Regular security assessments and updates

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Specifically:

• Contact form submissions: Retained for up to 2 years unless you become a client
• Client information: Retained for the duration of our service relationship and for 7 years afterward for legal and tax purposes
• Website analytics data: Retained according to Google Analytics and Vercel policies (typically 14-26 months)

8. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal retention requirements
• Opt-out: Unsubscribe from marketing communications (though we send very few)

To exercise these rights, contact us using the information below.

9. Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

For material changes that affect how we use your personal information, we will provide additional notice through email or a prominent notice on our website.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

This Privacy Policy is governed by the laws of the State of North Carolina. This policy applies only to information collected through our website and services, not to information collected offline.